Shipping policy

Shipping Policy

Effective Date: August 22, 2026

Thank you for shopping with us. We work hard to process and deliver every order as quickly and safely as possible. Please review the following information before placing your order.

Estimated Delivery Time

Our estimated delivery timeframe is 7–14 business days after your order has been processed and shipped.

Business days are Monday through Friday and do not include weekends or public holidays. Delivery times are estimates and are not guaranteed.

Order Processing

Orders generally require 1–3 business days for processing before shipment. During busy periods, holidays, sales, or product launches, processing may take slightly longer.

Once your order has entered processing, we may be unable to cancel it or change the shipping address.

Order Tracking

When your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the carrier’s tracking system to update.

Tracking updates may occasionally pause while a package is traveling between carrier facilities. This does not necessarily mean that the package is lost.

Possible Shipping Delays

Although most orders arrive within 7–14 business days, delays may occur because of:

  • Severe weather conditions.

  • Carrier delays.

  • High shipping volume.

  • Public holidays.

  • Customs inspections.

  • Transportation disruptions.

  • Incorrect or incomplete shipping information.

  • Circumstances outside our reasonable control.

We are not responsible for carrier-related delays, but we will make a reasonable effort to assist if your package experiences an unusual delay.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address before submitting your order.

We are not responsible for packages that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.

If you notice an address error, contact us immediately. We cannot guarantee that the address can be changed after the order has entered processing.

Returned or Refused Packages

If a package is returned because of an incorrect address, refusal of delivery, or failure to collect it, the customer may be responsible for any additional reshipping costs.

Refusing a package because you changed your mind does not automatically qualify the order for a refund. Please review our Return and Refund Policy for complete information.

Delivered Packages

If your tracking information shows that the package was delivered but you cannot locate it, please:

  1. Check around your property and any secure delivery locations.

  2. Ask household members or neighbors if they accepted the package.

  3. Contact your local shipping carrier.

  4. Contact us if you still cannot locate the order.

We are not responsible for packages stolen or misplaced after the carrier confirms successful delivery.

Lost Packages

If your tracking information has not updated for an extended period, please contact us. We will review the shipment and, when appropriate, submit an inquiry with the carrier.

A replacement or refund will only be considered after the carrier confirms that the package was lost or after our investigation has been completed.

Damaged Orders

If your order arrives damaged, contact us within 7 calendar days of delivery. Include your order number and clear photographs of:

  • The damaged item.

  • The shipping box.

  • The original packaging.

  • The shipping label.

Please keep the item and all packaging while your claim is being reviewed. Do not return the product without receiving instructions from us.

Separate Shipments

Orders containing multiple products may occasionally arrive in separate packages. Each package may have its own tracking number and delivery date. You will not be charged additional shipping fees when we divide an order into multiple shipments.

Contact Us

If you have questions about your shipment, please contact us through our website’s Contact Us page. Include your full name, order number, and tracking number so we can assist you efficiently.