Contact Information

We’re here to help! If you have questions about a product, an existing order, shipping, or a damaged or incorrect item, please contact our customer support team.

Email: shelfdragon11@outlook.com

We aim to respond to all customer inquiries within 1–3 business days. Response times may be longer during weekends, public holidays, sales, or periods of high demand.

To help us assist you faster, please include the following information:

• Your full name.

• Your order number.

• The email address used to place the order.

• A clear explanation of your question or concern.

• Photographs or videos if your item arrived damaged, defective, or incorrect.

Please avoid sending multiple emails about the same issue, as this may delay our response.

For damaged, defective, or incorrect products, contact us within 7 calendar days of delivery and keep the product, original packaging, and shipping box until your claim has been reviewed.

Customer Support Email: shelfdragon11@outlook.com