Return and Refund Policy

Effective Date: August 22, 2026

Thank you for shopping with us. Please read this Return and Refund Policy carefully before placing your order. By completing a purchase through our store, you acknowledge that you have reviewed and agreed to the terms below.

Change-of-Mind Purchases Are Final

We do not accept returns, issue refunds, or provide exchanges when a customer changes their mind after purchasing. All change-of-mind purchases are considered final sale.

This includes, but is not limited to, situations where:

• You no longer want or need the product.

• You ordered the product by mistake.

• You found a similar product at a lower price elsewhere.

• You expected the product to look, feel, or function differently despite it matching the description provided.

• You selected the wrong item, variation, color, style, quantity, or size.

• The product does not match your personal taste, room, décor, or intended setup.

• The item was purchased as a gift and the recipient does not want it.

• You changed your mind while the order was being processed or shipped.

• You refused delivery or failed to collect the package because you no longer wanted it.

• You experienced buyer’s remorse or no longer wish to keep the order for personal reasons.

Please carefully review the product description, photographs, measurements, features, variations, price, shipping estimate, and order details before completing your purchase. If you have any questions about a product, please contact us before ordering.

Damaged, Defective, or Incorrect Items

Although we do not accept change-of-mind returns, we will assist customers who receive an item that is damaged, defective, or materially different from what was ordered.

You must contact us within 7 calendar days of the delivery date. Your request should include:

• Your full name.

• Your order number.

• A clear explanation of the problem.

• Clear photographs of the entire product.

• Close-up photographs or a short video showing the damage or defect.

• Photographs of the shipping box, packaging, and shipping label if the item arrived damaged.

• Any other information reasonably requested to review the claim.

Please retain the product and all original packaging while your claim is being reviewed. Do not throw away the packaging or return the product without receiving instructions from us.

Submitting a claim does not automatically guarantee a refund. We will review the information provided and determine whether the item qualifies for a replacement, store credit, partial refund, or full refund.

Eligibility Requirements

If we authorize a return for a damaged, defective, or incorrect product, the item must:

• Be returned in the condition in which it was received.

• Include all original parts, accessories, instructions, and packaging.

• Be securely packaged to prevent additional damage during transit.

• Be returned using the instructions and address provided by our support team.

• Include proof of purchase and any return authorization information supplied to you.

We reserve the right to reject an unauthorized return or a return that does not satisfy these requirements.

Items That Are Not Eligible

Unless required by applicable law, we do not accept returns or provide refunds for:

• Change-of-mind purchases.

• Products that have been used, altered, modified, installed, assembled, or damaged after delivery.

• Items showing misuse, improper handling, accidental damage, or normal wear and tear.

• Products returned without authorization.

• Items missing their original packaging, parts, accessories, or instructions.

• Clearance, discounted, promotional, or final-sale products.

• Personalized, customized, or made-to-order products.

• Gift cards or other digital products.

• Orders refused at delivery for change-of-mind reasons.

• Packages that were not collected from the carrier.

• Products damaged because the customer did not follow the provided instructions.

• Minor variations in color or appearance caused by lighting, photography, screen settings, or manufacturing differences.

Return Authorization

Do not send an item back without contacting us and receiving approval first. Unauthorized returns may be refused and sent back to the customer.

If your return is approved, we will provide the appropriate instructions. The return must be shipped within the timeframe stated in our approval message. Approval of a return does not guarantee a refund; the returned item must first be received and inspected.

Return Shipping Costs

If we confirm that you received a damaged, defective, or incorrect item, we will provide return instructions and determine whether return shipping will be covered.

If a return is approved as a special exception for a reason that is not our fault, the customer may be responsible for all return shipping costs. Original shipping charges are nonrefundable unless the order was incorrect due to our error or a refund of those charges is required by law.

We are not responsible for returned packages that are lost, damaged, or misdirected in transit when the customer arranges the return independently.

Replacements

When appropriate, we may offer a replacement instead of a refund. A replacement may be subject to product availability.

If the original product is no longer available, we may offer:

• A comparable replacement.

• Store credit.

• A partial refund.

• A full refund of the qualifying item.

The available resolution will depend on the circumstances of the claim and the condition of the product.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time to display the funds in your account.

We cannot issue a refund to a different payment method. Original shipping costs, expedited delivery charges, and other service fees are nonrefundable unless the refund resulted from our error or applicable law requires otherwise.

Partial Refunds

In certain situations, we may offer a partial refund when:

• Only part of the order is damaged or missing.

• The product remains usable despite a minor verified issue.

• A reasonable portion of the product’s value has been affected.

• The customer chooses to keep an item with an accepted minor defect.

Any partial refund must be agreed upon before it is issued.

Order Cancellations

Orders are submitted for processing shortly after they are placed. We cannot guarantee that an order can be canceled or changed once it has been confirmed.

If you notice an error, contact us immediately. We will make a reasonable effort to assist, but once an order has entered processing, fulfillment, or shipment, it may no longer be canceled.

A request to cancel because you changed your mind does not guarantee cancellation or a refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, lost packages, or additional charges resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refusal of delivery, or failure to collect it, any reshipping costs may be the customer’s responsibility. A returned or refused package does not automatically qualify for a refund.

Lost or Delayed Packages

Shipping estimates are not guaranteed delivery dates. Delays caused by carriers, weather, customs, holidays, or other circumstances outside our control do not qualify as change-of-mind refund reasons.

If tracking shows no movement for an extended period or indicates that the package may be lost, please contact us so we can review the shipment with the carrier.

If tracking shows that the package was delivered, customers should first check with household members, neighbors, building management, and the shipping carrier. A delivered tracking status does not automatically qualify an order for a refund.

Product Appearance and Display Differences

We make reasonable efforts to present our products accurately. However, colors and brightness may appear differently depending on lighting, photography, screen settings, and the device being used.

Small differences in color, texture, finish, or handmade details are not necessarily defects. These minor differences do not qualify for a refund or return based on a change of mind.

Policy Abuse

We reserve the right to deny claims involving suspected fraud, altered evidence, repeated misuse of this policy, false damage reports, unauthorized returns, or products damaged after delivery.

This provision does not restrict any rights that cannot legally be excluded.

Consumer Rights

Nothing in this policy is intended to limit or exclude any legal warranty, remedy, or consumer right that cannot be waived under applicable law. Where mandatory consumer protection laws apply, those laws will take priority over any conflicting part of this policy.

Acceptance of This Policy

By placing an order, you confirm that:

• You reviewed the product information before purchasing.

• You understand that change-of-mind purchases are final.

• You understand that we do not provide returns, refunds, or exchanges simply because you no longer want the item.

• You agree to contact us promptly if your item arrives damaged, defective, or incorrect.

• You agree not to return any product without receiving authorization and instructions first.

Contact Us

If you received a damaged, defective, or incorrect product, please contact us through our website’s Contact Us page. Include your order number and all required photographs or videos so we can review your request as quickly as possible.